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At Bluemvkr, we are committed to providing premium-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions below and your rights under applicable Dutch and European consumer protection laws.

Return Eligibility

Most products purchased from Bluemvkr may be returned within 30 days from the date your order is delivered, provided that all of the following conditions are met:

• The item has not been worn, used, washed, altered, or damaged.

• It is returned in its original packaging.

• All original labels, accessories, and included materials accompany the returned item.

• Proof of purchase or your order confirmation is provided.

• Your return request has been approved by our customer support team before the item is shipped back.

To ensure efficient processing, please contact us before returning any product. Returns sent without prior authorization may be delayed or refused.

How to Request a Return

If you would like to return an item, simply contact our customer support team with your order details.

After reviewing your request, we will provide:

• Return authorization;

• Detailed return instructions; and

• The appropriate return address, if your request qualifies.

Please wait for confirmation before sending any products back to us.

Incorrect, Damaged, or Defective Items

If your order arrives damaged, defective, or you receive an incorrect product, please notify us within 7 days after delivery.

To help us resolve your request promptly, please include:

• Your order number;

• A description of the issue;

• Clear photographs showing the product and its packaging.

Once your claim has been assessed, Bluemvkr may, where appropriate:

• Send a replacement product;

• Issue a full refund;

• Provide a partial refund; or

• Offer store credit where mutually agreed.

Non-Returnable Products

Unless otherwise required by applicable law, the following items cannot be returned:

• Customized or personalized products;

• Products manufactured according to customer specifications;

• Items showing signs of wear, misuse, modification, or accidental damage after delivery;

• Products returned without their original packaging where this significantly reduces their resale value;

• Clearance, final-sale, or promotional products clearly identified as non-returnable before purchase.

Exchanges

Bluemvkr does not currently offer direct product exchanges.

If you would like a different product, you may return an eligible item for a refund and place a new order through our website.

European Union Right of Withdrawal

If you are a consumer residing within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your goods without giving any reason.

To exercise this statutory right, you must notify us before the withdrawal period expires. Returned products must then be sent back within the timeframe established by applicable legislation.

This policy does not limit or replace any mandatory consumer rights provided under Dutch or European law.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for the cost of returning eligible products.

Bluemvkr will cover return shipping costs only when:

• An incorrect product was delivered;

• The product arrived damaged during shipping; or

• The item is confirmed to have a manufacturing defect.

For your protection, we recommend using a tracked shipping service, as Bluemvkr cannot accept responsibility for returns that are lost or damaged while in transit.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your request.

If your refund is approved:

• The refund will be issued using the same payment method used for the original purchase.

• Processing times may vary depending on your bank or payment provider.

• Most approved refunds are processed within 10 business days after approval.

Delayed Refunds

If you have not received your refund within 15 business days after our confirmation, we recommend that you:

• Contact your bank;

• Check with your credit card provider or payment service; and

• Contact our customer support team for further assistance.

Order Cancellation

Orders may be canceled without charge provided they have not yet entered our fulfillment or shipping process.

Once an order has been prepared for dispatch or handed over to the shipping carrier, cancellation is no longer possible. After delivery, you may request a return if your purchase meets the eligibility requirements described in this policy.

Contact Information

If you have any questions regarding returns, refunds, cancellations, or your order, please contact us.

Business Name: Bluemvkr

Owner: Patryk Wasilewski

KvK Number: 87176144

Business Address:
Minervaplein 19
3581 XN Utrecht
Netherlands

Email: support@bluemvkr.com

Telephone: +31 6 73194628

At Bluemvkr, we believe that excellent customer service extends beyond the moment of purchase. Every return request is handled fairly, transparently, and in accordance with applicable Dutch and European consumer protection laws. Our goal is to ensure that every customer can shop with confidence, knowing that their satisfaction remains our priority.